Cancellation

At drovelli.com™, we understand that customers may sometimes need to update or cancel their orders.

Cancellation requests can be submitted before the order has been shipped or entered the fulfillment process. If your cancellation request is accepted within the permitted timeframe, a full refund will be issued to your original payment method.

Please note that once an order has been shipped, dispatched, or prepared for delivery, we are unable to cancel the order.

To request an order cancellation, please contact our customer support team as soon as possible:

Email: service@drovelli.com

Returns (If Applicable)

At drovelli.com™, customer satisfaction is one of our top priorities.

Customers may request a return within 14 days from the date the order is delivered.

To qualify for a return, the following requirements must be met:

• The product must be unused and remain in its original condition;
• The item must include its original packaging;
• Proof of purchase or order information must be provided;
• The return request must be submitted within the applicable return period.

Before returning any product, customers must contact our support team to receive the correct return instructions.

Please do not send items directly to the manufacturer. Returns sent without prior approval may not be accepted or processed.

Customers will not be charged repeated return shipping fees. drovelli.com™ does not charge restocking fees for approved returns.

Refunds (If Applicable)

Once your returned item has been received and inspected, we will send you an email confirming that your return has been received.

After evaluating the returned product, we will notify you whether your refund request has been approved or declined.

If your refund is approved:

• The refund will be processed automatically;
• The amount will be returned to your original payment method;
• Processing time may vary depending on your bank, credit card company, or payment provider.

Please allow additional processing time for the refund to appear in your account.

Late or Missing Refunds (If Applicable)

If you have not received your refund yet, please follow these steps:

First, check your bank account again to confirm whether the refund has been credited.

Next, contact your credit card provider or payment service, as some refunds may require additional processing time before appearing on your statement.

After that, contact your bank, as financial institutions may have their own processing timelines.

If you have completed these steps and your refund is still missing, please contact our customer support team:

Email: service@drovelli.com

Our team will assist you in checking the refund status and helping resolve the issue.

Return Address

Before sending any return package, please contact drovelli.com™ Customer Support to receive the correct return address and return instructions.

Please do not ship any return package before receiving confirmation from our support team.

For return assistance, contact:

Email: service@drovelli.com

Please include the following information:

• Order number;
• Customer name;
• Reason for return.

Providing complete information will help us process your request more efficiently.

Contact Information

For any questions regarding cancellations, returns, or refunds, please contact:

Brand: drovelli.com™

Email: service@drovelli.com

Contact Phone Number: +1 (406) 660-6866

Hotline Service Hours: PDT 9AM-6PM